Return & Refund policy

It’s okay to change your mind!

If you’re not totally satisfied with your purchase, you can return new, sealed, and unopened products within 60 days, together with your proof of purchase, for a full refund. 

We are unable to refund or exchange your items if your merchandise is found to be modified from its original form when purchased, i.e., dirty, stained, used or damaged.  We apologize for any inconvenience.

Missing and damaged orders

Sometimes things don't go as planned. If your order arrived incomplete, contained damaged products, or didn't even show up, we're here to help. 

Product accessories and packaging

Please return items with all accessories and packaging. If you do not, we may deny the return. In this case your order will be shipped back to you without a refund.

Like-new condition

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.  

Connected and Wi-Fi devices

Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. 

• If you decide to return a phone or device with a carrier contract, you are responsible for cancelling your service contract with the carrier, and for all carrier charges. 
• If you decide to return a computer, laptop, or tablet, make sure to unlink all accounts used and passwords removed. If we are unable to access the device after return, we will send it back to you without a refund. 

Restocking fee

Some items we sell include a restocking fee if returned by a customer:

HOW TO MAKE A RETURN OR EXCHANGE

	STEP 1:  Please contact us via email: info@almacommerce.com with your order number.
	STEP 2:  Let us know if you would like to return or exchange (if available) your order.
	STEP 3:  You will receive a prepaid return shipping label from FedEx or UPS. Print your shipping label.
	STEP 4:  For FedEx or UPS Prepaid label customers, repackage your return in the original packaging, affix label to the outside of the shipping box, include your packing slip inside.
	STEP 5:  For FedEx Prepaid label customers, bring your package to any FedEx location.  Find a FedEx location > Find a UPS location >